Skip to main content

Case Manager

Duties and Responsibilities:

  • Responsible to conduct court assessments and provide recommendations at the court’s request.
  • Responsible for responding to and documentation of intake calls.
  • Responsible for providing case management and targeted case management for shelter, outreach and Division of Youth Services aftercare assigned cases; specifically: service delivery, documentation, and reporting as outlined in the DYS performance indicators for each service.
  • Responsible for completing assessments, social history, and for developing and implementing an individualized case plan that includes goals and activities to obtain each goal.
  • Maintains client case file documentation and records all case management activity within five (5) business days.
  • Submits billing weekly or as requested.
  • Participates in weekly shelter and outreach staff meetings.
  • Attends all mandatory trainings.
  • Participates in agency performance quality improvement.
  • Other duties as assigned

Minimum Education and Experience:

  • Bachelor’s degree in human services or other related field, and a demonstrated ability to work with the target population. 
  • Pass a drug screen and maintain a current TB card. 
  • Must have a current Arkansas Driver’s license and insurable under OCYFS’s commercial vehicle insurance policy.
  • Must receive child maltreatment clearance through the Arkansas Child Maltreatment Central Registry.
  • Must receive adult maltreatment clearance through Arkansas Protective Services-Adult Maltreatment Central Registry.
  • Must receive Arkansas State Police criminal background clearance as mandated by Arkansas Department of Human Services, Minimum Licensing Standards for Child Welfare Agencies.

Skills and Knowledge:

  • Works effectively with all agency staff members, clients and families, human services providers, law enforcement, juvenile court(s) and the community-at-large to ensure positive outcomes for clients receiving services.
  • Critical thinking skills-uses a logical systematic method for organizing and analyzing information.
  • Communication skills-verbal and non-verbal communication in both telephone and face-to-face contacts.
  • Ability to collaborate with others to bring about the best client outcomes.
  • Demonstrates knowledge of community resources.
  • Ability to assess client and family needs and develop case plans that mobilizes community resources and promotes best practice.
  • Ability to complete paperwork in a timely manner.
  • Practices excellent organizational skills.
  • Practices and models conflict resolution skills.
  • Follows OCYFS code of ethics.
  • Ability to collect and analyze outcome data.
  • Demonstrates cultural sensitivity to OCYFS’s clients and families.

To apply, please submit a résumé to:
ATTN: Human Resources
Ouachita Children, Youth, & Family Services
P.O. Box 1180
Hot Springs, AR 71902

or by email to

Powered by Firespring