Duties and Responsibilities:

• Assigns and oversees client case load assignments.
• Ensures that service delivery is performed according to OCYFS’s Mission, Policies and Procedures, Funding Performance Indicators and OCYFS’s vision and beliefs.
• Assists with the hiring of staff.
• Trains new management staff.
• Conducts performance evaluations of all program staff in compliance with OCYFS’s personnel policies.
• Monitors program staff strengths and weaknesses and develops training to remediate deficit areas.
• Conducts weekly staff meetings.
• Ensures that 90-day reviews are staffed and recorded in each client case file.
• Ensures program staff maintain updated information regarding available community resources and linkages, including arrangements for in-service training meetings with these linkages as needed to keep Program Staff informed of services available and referral process.
• Maintain on-call schedule and provide support/guidance to on-call staff for after hour issues.
• Participates in agency performance quality improvement and attends all PQI committee meetings.
• Monitors case files for documentation to determine quality and quantity of services.
• Provides case management services in absence of case manager as needed.
• Responsible for lead implementation and explanation of Sanctuary Model standards  
• Reviews performance quality improvement reports to identify areas of needed improvement, and participates in developing and implementing solutions to improve the quality of services.
• Serves as primary court liaison and maintains schedule for Program Staff to cover juvenile court dockets.
• Completes all assigned case management projects to include development, training and implementation.
• Works collaboratively with all stakeholders. 
• Conduct investigations and reviews of all critical incidents, accidents, and grievances
• Maintain compliance with applicable licensing and accreditation standards.
• Performs other duties as assigned by Executive Director.

Minimum Education and Experience:

• Master’s Degree in a social service or juvenile justice field and with two or more years of supervisory experience required.
• LCSW or LPC with Medicaid experience preferred.
• Pass a drug screen and maintain a current TB card. 
• Must have a current Arkansas Driver’s license and insurable under OCYFS’s commercial vehicle insurance policy.
• Must receive child maltreatment clearance through the Arkansas Child Maltreatment Central Registry.
• Must receive adult maltreatment clearance through Arkansas Protective Services-Adult Maltreatment Central Registry.
• Must receive Arkansas State Police criminal background clearance as mandated by Arkansas Department of Human Services, Minimum Licensing Standards for Child Welfare Agencies.

Skills and Knowledge:

• Works effectively with all agency staff members to promote a positive, productive ethical culture.
• Demonstrates knowledge of juvenile justice and child development issues.
• Demonstrates understanding of funding sources and their respective/required performance indicators.
• Demonstrates knowledge of Arkansas licensing regulations.
• Displays leadership skills.
• Demonstrates competency to assess the needs of clients and develop effective intervention services.
• Demonstrates knowledge of community resources that provide services to youth and families.
• Practices and models excellent case management and work management skills.
• Practices excellent organizational skills.
• Practices and models conflict resolution skills.
• Teaches and motivates others to provide quality services.
• Follows OCYFS code of ethics.
• Demonstrates cultural sensitivity to OCYFS’s clients and families.

To apply, please submit a résumé to:
ATTN: Human Resources
Ouachita Children, Youth, & Family Services
P.O. Box 1180
Hot Springs, AR 71902

or by email to dstewart@occnet.org