Duties and Responsibilities:

• Answers incoming telephone calls, determines purpose of calls and forwards calls to appropriate personnel or department
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel
• Records donations received on donation form
• Maintains security by having visitors and volunteers sign in and out.
• Maintains safe and clean reception area.
• Maintains confidentiality of client information
• Contributes to team effort.
• Participates in agency performance quality improvement.
• Performs other duties as assigned

Qualifications:

• High school diploma or GED.
• Experience working in an office environment
• Experience working with the public

Agency Requirements:

• Must be able to pass initial and random drug screening and maintain annual TB card
• Must have a current Arkansas Driver’s license and insurable under OCYFS’s commercial vehicle insurance policy for those whose job requires provision of transportation.
• Must receive child maltreatment clearance through the Arkansas Child Maltreatment Central Registry.
• Must receive adult maltreatment clearance through Arkansas Protective Services-Adult Maltreatment Central Registry.
• Must receive Arkansas State Police criminal background clearance as mandated by Arkansas Department of Human Services, Minimum Licensing Standards for Child Welfare Agencies.
• Complete CPR/First aid and behavior management training when job requires working directly with clients in residence
• Must attend and complete all staff development trainings as required by grantors and agency
• Must participate in agency-wide PQI program
• Must maintain current licensing or certification for any position that requires such

To apply, please submit a résumé to:
ATTN: Human Resources
Ouachita Children, Youth, & Family Services
P.O. Box 1180
Hot Springs, AR 71902
or by email to humanresources@occnet.org